Privacy Policy
Headway Tyneside takes very seriously the responsibility for protecting your privacy and as such are a registered data controller with the Information Commissioners Office (ICO).
The General Data Protection Regulation (GDPR) requires that data controllers provide information to the people they hold data about explaining how their information is used.
How and what information do we collect?
The information we collect and process may be obtained via a membership form, contact through our website, a telephone call, email, letter or during a meeting with you/a relative/Carer/Support Worker. Headway Tyneside will ensure that the information is only used in accordance with this privacy notice. The information we collect includes:
- Name, address, email address, telephone number and date of birth
- Next of kin details and an emergency contact number
- Family contact details
- Contact details of all other professionals working with you including any Support Workers
- Running records of contact we have with you or anyone involved in supporting you by email, telephone call, text message, sessions and meetings.
- Health information relating to your injury, care and treatment including your mental and physical health
- Reports or updates from others who also provide your rehabilitation and care including health professionals, Support Workers and family.
How and what information do we collect?
The information we collect and process may be obtained via a membership form, contact through our website, a telephone call, email, letter or during a meeting with you/a relative/Carer/Support Worker. Headway Tyneside will ensure that the information is only used in accordance with this privacy notice. The information we collect includes:
- Name, address, email address, telephone number and date of birth
- Next of kin details and an emergency contact number
- Family contact details
- Contact details of all other professionals working with you including any Support Workers
- Running records of contact we have with you or anyone involved in supporting you by email, telephone call, text message, sessions and meetings.
- Health information relating to your injury, care and treatment including your mental and physical health
- Reports or updates from others who also provide your rehabilitation and care including health professionals, Support Workers and family.
Why do we collect and process your personal information and under what lawful bases?
We collect and process your information in order to provide a service to you. The information we collect about you is used to:
- Provide you and those around you with specialist brain injury with support and advice
- Signpost you to activities, social opportunities, educational or vocational opportunities provided via Headway Tyneside
- Make informed decisions about the support you or those around you require
- Share with relevant parties, for example, other professionals working with you, line managers/supervisors, your GP.
We process your information under the following lawful bases:
- Consent: We will ask for your consent to process your personal data in order to provide a service to you
- Vital interests: We may have to share your health and personal details in a medical emergency
- Legitimate interests: We may be required to share information about you for your safety or the safety of others
How do we store your data?
Headway Tyneside will maintain the confidentiality of all your personal information in line with relevant legislation and the best practice guidelines of our employee’s professional bodies. Your records will be kept in accordance with the General Data Protection Regulations (GDPR) 2016 and Information Commissioners Office (ICO). Records will be saved securely as the property of Headway Tyneside for a minimum of seven years.
What are your data protection rights?
- The right to be informed: This right is met by the provision of this privacy notice
- The right to access: You have the right to request copies of your personal data. There may be situations whereby not all information is provided if a relevant health professional deems that the information could be harmful to you or someone else
- The right to rectification: You have the right to request that any information you believe to be inaccurate is corrected
- The right to erasure: You have the right to request your data to be erased from our records, unless we are operating under a legal obligation
- The right to restrict processing: You have the right to restrict processing of your personal data, for example, if you believe it to be inaccurate. If you have previously provided consent you have the right to withdraw this
- The right to object to processing: You have the right to object to processing of your personal data, under certain conditions, for example, if we are operating under a legitimate interest
- The right to data portability: You have the right to request your data to be transferred to another organisation or yourself
Cookies
We use cookies to improve our service for you.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by websites in order to make their website work, or to work more efficiently, as well as provide reporting information.
Cookies set by us are called ‘first party cookies’. Cookies set by parties other than us are called ‘third party cookies Third party cookies enable third party feature or functionality to be provided on or through the website, for example, interactive content and analytics). The parties that set these third party cookies can recognize your computer bother when it visits the website and also when it visits certain other websites.
You may set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
How do I make a request to Headway Tyneside?
If you would like to exercise any of your rights you may write to the Chair (Data Controller) of Headway Tyneside, at: c/o Irwin Mitchell, Wellbar Central, Gallowgate, Newcastle upon Tyne NE1 4TD. Headway Tyneside will respond within one month.
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Headway Tyneside has not addressed your complaint in a satisfactory manner, you may contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.